Delivery Policy
Last updated: 7th May 2026
Delivery Area
We currently ship to the United Kingdom and selected international destinations supported by our delivery partners.
Available shipping destinations and services will be displayed at checkout.
If your country is not available during checkout, shipping to your location may not currently be supported.
Delivery Costs
Delivery costs are calculated at checkout based on:
- the shipping service selected
- parcel size and weight
- delivery destination
Shipping options and estimated delivery times are displayed during checkout.
Delivery Methods
We use Royal Mail delivery services through our website checkout system. Available delivery options may include:
- Royal Mail Tracked services
- Royal Mail International services
- Royal Mail Special Delivery
- Other Royal Mail services where applicable
Available services may vary depending on the destination and order size.
Delivery Times
Estimated delivery times are shown at checkout based on the selected shipping method and destination country.
Please note:
- Delivery estimates are not guaranteed unless explicitly stated by the courier
- International deliveries may be subject to customs processing delays
- Delays may occur during busy periods, adverse weather, strikes, or courier-related issues
- Orders are processed on working days only
Customs, Duties & Import Charges
International orders may be subject to customs fees, import duties, taxes, or handling charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping prices unless otherwise stated.
Order Processing
Orders are typically processed within 1 working day.
Orders placed on weekends or bank holidays will usually be processed on the next working day.
Tracking Information
Tracking information will be provided where available for the selected shipping service.
Some international services may offer limited tracking once the parcel reaches the destination country.
Missed Deliveries
If a delivery attempt is missed, it is the customer’s responsibility to follow the courier’s instructions to rearrange delivery or collection.
Incorrect Address Information
Please ensure your delivery address is accurate before placing your order.
We are not responsible for delays or delivery issues resulting from incorrect address information provided at checkout.
Lost or Damaged Items
If your order arrives damaged, incomplete, or has not arrived within a reasonable timeframe, please contact us as soon as possible at:
We will work with the courier to investigate and resolve the issue where appropriate.
Contact
If you have any questions regarding delivery, please contact:
UK Magic Studios
hello@ukmagicstudios.com
